Terms and Conditions

Chalford Pet Stop offers a comfortable home environment for your dog when you can’t be with him/her. During his/her stay your dog will be treated as one of the family in our family home. Therefore, it is important that your dog/s is of a trustworthy nature around children, cats and other dogs. It is your responsibility to inform me if this is not the case or you are unsure. I am unable to board, walk or care for dogs with aggressive/reactive tendencies or any history of aggression due to the family setting and other resident pets.

If a dog in our care displays aggressive tendencies or is deemed to be putting any person or dog around it at risk, I will require the dog to be collected by you or your emergency contact in a timely fashion. Where this is not possible, I reserve the right to hand over the care of the dog over to a secure kennel for which you will be responsible for payment; no refund for the dogs stay with me will be given in this scenario.

Regretfully I am unable to board dogs who are known to bark or howl excessively, I have a duty of care to the other dogs in my home, to ensure they have a peaceful and stress-free day as well as to my neighbours.

Before booking is confirmed a familiarisation meeting must take place. The purpose of this is to assess the dog’s temperament; any dogs booked in for home boarding must also have an overnight trial stay prior to a longer booking being confirmed.

These initial visits provide you the owner, and us, the opportunity to assess the suitability of the Chalford Pet Stop home environment for your dog and raise any concerns or questions you may have.

All dogs in my care, be it for day care, walking or overnight boarding must hold up to date vaccinations (DHPPI & LEPTO), kennel cough vaccination is recommended (this must be given a minimum of 2 weeks prior to the dogs first day of stay).  I require a copy of your dog's vaccination records to be kept on file with your dog’s other paperwork as a condition of my license.

Please be sure to complete and return the following documents prior to my care of your dog or animal commencing.

•  Dog Info Sheet / Animal Info Sheet

•  Owner Info Sheet

• Up to date copy of your dog/s vaccination history.

Please Note my license requires me to have all of the above to care for your dog.

Dogs should be microchipped, and I recommend you insure them for medical treatment.  

A secure collar and tag must be worn whilst in my care.  I will provide a tag or collar which states my information for your dog to wear while s/he is with me.  

Please ensure that you keep me up to dates with any changes. These include, your name, address and contact, your emergency contact information, any changes to behaviour, illness and vaccination history. 

Chalford Pet Stop is not able care for entire males or bitches in season. If a bitch comes into season whilst in my care she will have to be collected for her own safety. 

In the first instance I would call you to inform you of the situation, should you not be contactable I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. In this instance there will be no refund for home boarding/ day care cut short.  Bitches will be isolated until she can be collected. 

Dogs must be provided with their usual food and clear instructions of usual quantity and feed times.   A variety of natural, healthy treats will be used for reinforcing positive behaviour, unless the owner prefers to provide their own. 

Chalford Pet Stop provides a variety of bed options for your dog but dogs often settle better with their own bed, please note beds are left at the risk of the owner. 

If your dog is showing signs of being unwell, please DO NOT bring your dog to day care/for boarding or send them on walks. It is important that we avoid illness spreading unnecessarily through the other dogs.   

Please isolate your dog for the appropriate period of time and speak with the vet for advice on treatment. It is your responsibility to notify me of the situation, contact your vet for advice and not let your dog return until symptoms have passed and a period of clearance has passed on the end of it. Please also refer to my cancellations policy for refund policy in this scenario for ad-hoc bookings/repeat bookings and boarding. 

• Loose Stools and Vomiting - If your dog has diarrhoea/vomiting/blood in stools please contact your vet for advice and following any treatment required allow 48 hours after last symptom before sending your dog back into my care.
   

• Eye infections/Gunky eyes - Please contact your vet for advice and following any treatment required allow 48 hours after completing the course of treatment AND (not instead of) 48 hours symptom free before sending your dog back into my care.
   

• Kennel Cough – I strongly recommend that dogs in my care are routinely vaccinated for Kennel Cough, this must be administered with at least 2 weeks grace prior to any booking here. Having the vaccine does not mean that your dog can’t catch the virus but it may minimise the symptoms. If you notice any coughing/unusual croak like sounds from your dog please contact your vet for advice and treatment and do not send your dog in. Please also notify me should your dog have been in my care up to 7 days prior to symptoms. Kennel Cough has a 14-day incubation period so we ask for 14 days CLEAR of last symptom before your dog can return to Woofingtons.
  
  For any other signs of sickness or illness you must contact your vet for advice/the all clear before sending your dog to my care. 

• Isolation Policy for Sick or Injured Dogs or those displaying dangerous or unhealthy behaviour - If your dog becomes ill or shows any symptoms/behaviour that cause concern or puts anyone (human or canine) at risk; whilst in my care you understand that your dog will need to be isolated from the other dogs for their own safety. In the first instance I would call you to inform you of the situation; should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. If I believe the dog to be at imminent risk, I reserve the right to contact my vet for advice or treatment. If I believe the dog to be showing potentially contagious symptoms, I will require it to be collected at the first possibility, and it will be isolated in the short term. In this instance there will be no refund for home boarding/ day care cut short. 

• Worming and de-flea treatments – Worms and fleas can be spread easily, all dogs staying at Woofingtons must be routinely wormed and have de-flea treatments. 

In extreme circumstances there may need to be limitations put on my walk lengths or regular routines and patterns of care for your dog/s. These limitations will be in line with local weather warnings and Local Animal Welfare Organizations and enforcers. (Stroud District Council Dog Warden.) These limitations or restrictions are in place for your dog’s safety. 

• In extreme heat or prolonged periods of extreme heat - In extreme heat your dog’s walks may be limited to a shorter period of time and timings may be altered to avoid the hottest part of the day. Plenty of fresh water will be offered before and after their walk too. Dogs will be given the opportunity to stay cool at home indoors with short periods outside with alternative enrichment where walks have been limited. It is recommended that your dog is provided with a cooling jacket for such circumstances. 

• Heavy snow, floods or black ice – Walks may be shorter should the weather dictate in these circumstances dogs will be given the opportunity to warm at home indoors with short periods outside with alternative enrichment. We will introduce brain games and toys, chews and extra snuggles.  It is recommended that your dog is provided with a drying fleece for such circumstances. 

Any personal information held by Chalford Pet Stop will be held securely in a locked cupboard or on encrypted software in accordance with GDPR regulations.   All staff that come into contact with your personal data are trained on how this data must be handled.  You may request to see what information Chalford Pet Stop holds in relation to you and your dog/s at any time. Chalford Pet Stop does not use email marketing tools and does not share your data with third parties.  Chalford Pet Stop may contact you by email, phone or text message in order to discuss your dog’s care, future bookings or amendments, and offers/ dates that may be of interest / relevant to you.  

By contacting Chalford Pet Stop regarding products, services or further information you are actively agreeing to receive communications in accordance with the context that is appropriate due to the nature of our work.  You may opt out of receiving further communications at any time by emailing Chalford Pet Stop with "OPT OUT" as your message.  Chalford Pet Stop is legally bound to hold all records of dogs in their care for a minimum of three years to comply with DEFRA's regulations. These records as outlined above are held securely in line with GDPR. 

Emergency Contact Details:

Your Emergency contact should be someone who is aware they have been nominated and who is available to collect your dog at short notice should they become ill or need to be collected due to behavioural issues.  I will always contact you should I feel that this situation is arising.

Just in case you do find yourself in a position where your holiday return is delayed you should ensure that the emergency contact details I hold are up to date and that your contact is aware and prepared to have your dog in the event of an emergency or delay to your return to the UK. I will endeavour to keep your dog if you are delayed but due to my licensing restrictions, I may not have adequate capacity to do so and as last resort, if your emergency contact were unable or unwilling to step in, I may need to consider the use of local kennels or another licences home boarder as per my terms and conditions. I will always try to avoid this and will work with you to find a solution. 

If you are delayed and wish for me to continue looking after your dog (if I have availability) this is charged at the usual rates. You may also wish for your emergency contact to step in at that point and I will need your permission to release your dog to anyone other than yourself. 

Planning for Delays: 

I recommend that you provide additional food as a precaution and explicitly outline what food your dog eats (brand etc) in case I run out. 

Should your dog run out of food they will be given a sensitive tummy dry kibble.

Boarding & Animal Care 

All care and boarding fees must be paid in full prior to your dog’s stay commencing.  All invoices should be paid on receipt.

For bookings over 48 hours, I require a 50% booking fee. This protects your dates from use by other customers and is as always non-refundable.  You will not be able to carry booking fee payments forward if you do decide to cancel.  The remainder of the fee should be paid by the first day of the booked period. 

If you cancel your dog’s care less than 2 weeks prior to the booked dates, you are liable for the whole cost as outlined at booking. If you cancel in writing with more than 2 weeks notice you will not be liable for full fee.   

Repeat bookings 

For regular day care bookings, I invoice monthly and require payment in advance by the first day of the month. This will be invoiced via email. If payment is not received the booking slot will be released for other clients.